About Us
Welcome to labubuaus.com—where charm meets authenticity.
We proudly offer an exclusive range of official THE MONSTERS merchandise, thoughtfully curated to ensure every item you receive is 100% genuine and irresistibly cute. As avid fans ourselves, we understand the delight Labubu brings and are eager to share that joy with fellow enthusiasts across Australia.
Each product in our collection is meticulously hand-checked, carefully packaged, and dispatched with the utmost care. Whether you’re a seasoned collector or just beginning to explore the enchanting world of The Monsters, we’re here to help you discover your new favourite piece.
Thank you for choosing us—we promise to keep everything authentic, adorable, and from the heart.
FAQs
The “THE MONSTERS” series by Pop Mart is becoming increasingly popular worldwide, often resulting in stock shortages at official stores. We purchase and stockpile directly from Pop Mart's retail outlets in Hong Kong, which allows us to confidently assure you that all our products are 100% authentic.
We dispatch our products from our Hong Kong warehouse to destinations worldwide. The shipping typically takes 10-15 days—a delay that is currently our biggest challenge. We truly appreciate your patience during this time.
If your item arrives damaged or has a quality issue, we'll happily send a replacement or offer a full refund. Please contact us within three days of receiving your package to resolve any issues. Due to hygiene concerns and potential transit wear, we do not accept returns or refunds for any other reason apart from damage or quality issues.
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