FAQs
Q.1 What exactly are Labubus?
Ans. Labubus are whimsical “monster” collectibles designed by renowned Hong Kong artist Kasing Lung and produced by Pop Mart, a global leader in designer toys. These charming, mischievous goblin-like creatures—complete with bug eyes, oversized teeth, and playful expressions—come in a wide variety of themed styles such as pirates, fairies, ghosts, and more.
Q.2 Are all products here 100% authentic?
Ans. Yes! Labubu Aus offers only genuine, brand-new Labubus sourced directly from Pop Mart. Each piece comes with an authenticity guarantee .
Q.3 Will I receive exactly the design pictured?
Ans. Due to the nature of blind-box (or pendant) items, you won’t know the exact design until it arrives—part of the fun! For dolls that aren’t blind-boxed, the product images represent the actual design.
Q.4 How do you ensure your products are genuine?
Ans. The “THE MONSTERS” series by Pop Mart is becoming increasingly popular worldwide, often resulting in stock shortages at official stores. We purchase and stockpile directly from Pop Mart’s retail outlets in Hong Kong, which allows us to confidently assure you that all our products are 100% authentic.
Q.5 Where is your shipping from?
Ans. We dispatch our products from our Hong Kong warehouse to destinations worldwide. The shipping typically takes 10-15 days—a delay that is currently our biggest challenge. We truly appreciate your patience during this time.
Q.6 What is your return policy?
Ans. If your item arrives damaged or has a quality issue, we’ll happily send a replacement or offer a full refund. Please contact us within three days of receiving your package to resolve any issues. Due to hygiene concerns and potential transit wear, we do not accept returns or refunds for any other reason apart from damage or quality issues.